PERFORMANCE MANAGEMENT;
Performance management reminds us that being busy is not the same as producing results. It reminds us that training, strong commitment and lots of hard work alone is not results. The major contribution of performance management is its focus on achieving results -- useful products and services for customers inside and outside the organization. Performance management redirects our efforts away from busyness toward effectiveness.
Supervisors have conducted performance appraisals for years. Employees have attended training sessions for years. Organization members have worked long, hard hours for centuries. Processes, such as planning, budgeting, sales and billings have been carried out for years in organizations. But all too often, these activities are done mostly for the sake of doing them, not for contributing directly to the preferred results of the organization
Managing excellent performance in an organization requires systems that can contribute towards its success. Fundamentally it is important to engage the individual which consists of an intersection of personality and social and cultural systems which sum up the behaviour of the individual. People in the organization must be given the confidence, skill, training, career development for them to contribute to the organizational goal. Trust, training, learning strong leadership, job satisfaction, good image, clear communication, good relationship with little or no conflict good human and work values, positive attitudes towards work and colleagues, cultural diversity and a harmonious environment will certainly go a long way to creating excellent performance in the organization.
PROGRAM OBJECTIVE
The objective of this course is to introduce participants to the Managing Performance through proper performance appraisal and self assessment. Participant will be able to experience how to enhance evaluation of performance management and create successful key performance indicators so as to evaluate the performance of organization and individual.
Course Outline
Definition of Performance Management
Shifts in Performance Management
Performance Management Toolkit
Reasons for Performance Management
A Consistent Approach
Method of performance appraisal
Problem of performance appraisal
Lack of support
Design of Appraisal form
Schedule of appraisal
Distribution of appraisal form
Returning the completed appraisal form
Compilation and summary
Announcement of managers
Issuing letter of rewards
Lack of commitment and preparation
360 degree feedback assessment
Criteria and scale - Grading System
Bias and halo effect
Results communicated
Lack of proper location
Time constraint
Poor reward system
Breaking Promises
Filing of appraisal documents
The role of supervisor
The role of individual
Creating a Bench Mark
Managing Individual Performance – planning, monitoring, coaching
WHO SHOULD ATTEND
Directors, Accountants, Auditors, Company Secretary, safety officers, Regulatory and Compliance Managers/Officers, Executives
METHODOLOGY
Lecture, discussion and real life case study analysis to emphasize on the application of the law
SPEAKER PROFILE
Dr. Krishna was an active unionist for more than 20 years. He served the Malaysian Trades Union Congress (MTUC) in several capacity since 1975 till 1994, and as its Director of Education from 1992 – 1994. He has served as the Executive Secretary for the Machinery Employees Union and also the Chemical Workers Union of Malaya from 1994 – 2002. He was awarded the Fellowship by the International Labour Organisation (ILO Geneva) to study Post Graduate
Post Graduate Diploma in Human Resources Management at the Sheffield City Polytechnic, UK in 1979. He was further sent to a 3 months Train the Trainers programme at the International Training Centre, Turin Italy by the ILO. Dr. Krishna was selected for the adaptation programme in 1989 by the ILO at Delhi, India. Dr. Krishna was successful in achieving the Graduate Membership of the Institute of Personnel Management, UK in 1980 (IPM UK). Dr. Krishna completed the Doctorate of Philosophy (PhD) in Business Administration and was awarded the PhD by the University of New Castle. Dr. Krishna is the Vice President of the Malaysian Association of Human Resource Consultants and he is also a registered/approved labour representative. Dr. Krishna is well-reputed HR Practitioner and a HR Trainer. Dr. Krishna has published HR handbook and articles, for CCH, topics which include Performance Management, Contract of Employment, Training employees and executives. He has been invited to publish two books, Appraisal and Contract of Employment. He has conducted several in-house performance appraisal programmes. Dr. Krishna lectures at the MBA programme and also LAN Approved Post Graduate Programme. Coupled with vast experience in Labour and Industrial Relations, and academic excellence, Dr. Krishna stands high as a HR practitioner. Dr. Krishna, is a facilitator of Asian Institute of Managements of Science, for BBA, MBA and PhD programs.
Dr. Krishna has also carried out KPI programmes for MIA (Malaysian Institute of Accounts) as part of their Continuous Education Programmes. Organizations such the Asian Forum, and the Health and Safety Executive, MICG (Malaysian Institute of Corporate Governance) has included him for their KPI training programmes.
